Launch AI-powered, customizable surveys in seconds. Validate your UX changes on the fly, and action candid feedback easily. Replay the sessions of users that left feedback, or invite them to follow-up interviews with one click.
Put yourself in your customers’ shoes
Collect ongoing feedback for continuous discovery
Invite users to share their thoughts with a feedback button that’s always visible. Track user sentiment and attract a continuous stream of ideas for improving your website.
With feedback on the signup page, we spotted bugs we’d never seen before. Suddenly we found users who couldn’t sign up and solved the problem fast.
Luke Calton
Product Lead
Measure customer loyalty and happiness
Launch NPS® surveys to track how users feel over time. Identify opportunities for improvement by replaying the journeys of users who gave you low scores. And uncover the underlying causes of issues with Experience Monitoring.
Understand why users aren’t converting
Want to know why your users are leaving? Just ask them! Exit intent surveys appear when someone shows signs that they’re about to close the page. Ask them why, offer an incentive, and encourage more people to continue their journeys.
Observe how real users experience your site
User tests show if visitors can navigate your site and complete their goals without getting lost, confused, or stuck. Find out how your people are already browsing your site, or check how usable it is for new users—they’ll love you for it.
Run interviews to understand your audiences better
Effortlessly recruit and interview your customers to understand their needs and perspectives—and de-risk your development efforts. Automated transcripts and AI analysis make reviewing your data a breeze.
Through Contentsquare, we transformed our digital space... ultimately driving revenue for Early Settler
Dean Boudewyns
Head of Digital & ECommerce, Early Settler
Test concepts and designs
You think your new logos, designs and messaging ideas are good, but do your customers? Rather than wondering, run concept tests. Gather feedback on the appeal, relevance, and practicality of your creative ideas.
Customer insights are just a few clicks away
No extra setup. Voice of Customer just works with your Contentsquare tag.
Use AI to automatically build surveys based on goals, and later to analyze user sentiment.
Run user tests on your website or product and collect feedback from customers.
View the session replays behind responses to get the full picture.
Invite survey respondents to follow-up interviews with a click.
Connect to all your favorite apps
Discover more
Experience AnalyticsIncrease engagement and conversion
Analyze customer journeys through your site and app. Find fresh opportunities to optimize pages and page elements.
Experience MonitoringFix errors and performance issues
Resolve conversion blockers related to app or website performance. Prioritize fixes that make the biggest difference to your users.
Product AnalyticsImprove retention
Understand and optimize cross-session, end-to-end digital journeys. Keep users coming back again and again.
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More insights, right this way
Voice of Customer is all about using direct, continuous customer feedback to improve the user experience. It’s super helpful to product, marketing, research, and conversion rate optimization teams who need to understand user perspectives.
Voice of Customer tools offer different survey types (on-site, external, etc.) and response analysis options, helping you to gather valuable insights from users.